Refund Policy

Refund policy ideas

We are committed to ensuring your satisfaction with your purchase. Should you encounter any dissatisfaction, we are pleased to offer a credit for unworn items returned within seven days of receiving them.

To initiate an exchange for credit, kindly email [INSERT EMAIL] and include “Exchange Request” in the subject line, along with your Order Number. We anticipate a response within 48 hours. Items sent back without prior exchange request will not be accepted.

Upon receiving the returned items in the specified conditions, we will process your credit via email for the value of the exchanged items. This credit can be utilized immediately for a new order. Please allow up to 72 hours for the processing and credit issuance of your returned item(s).

Please be advised that credits are non-refundable and cannot be redeemed for cash. Additionally, original shipping costs are non-refundable, and we are not responsible for return shipping.

SUNDER TONES reserves the right to refuse returns that are damaged or exhibit signs of wear.